Guest Policies

All room rates are based on 2 adults. Additional adults over 2 are $10.00 per person per night. Up to two kids 17 and under stay free in same room. Add a cot for $10.00 per night, or a crib for $5.00.

Reservation requires a deposit in the full amount of your stay which will be charged to your credit or debit card. The amount will be the room rate plus the NH State Rental Tax of 9%. This total amount will be credited toward your account.

Cancellation requires a 72-hour notice.

  • If cancellation is made before the 72 hour period, a cancellation fee of $25.00 will be charged, and the balance of your deposit will be credited to your charge card.
  • If notice is received less than 72 hours before scheduled check-in, or if you do not arrive on the scheduled date, the first night deposit will be retained by Hillwinds Lodge, and the balance of your deposit (if any) will be credited to your charge card.
  • If you have cancelled your reservation and been charged for the first night’s stay, you may have this amount credited toward any stay of two nights or longer at Hillwinds Lodge within 6 months of the originally scheduled check-in date. This credit, however, may not be used in the event of a “no show” or in conjunction with any other rate specials.

Pets are allowed in a limited number of rooms in the Poolside Building only. There is a pet fee of $50.00 per stay. Housekeepers will not enter a room with an unattended pet. A $150.00 cleaning charge will apply to guests who allow pets into the Riverside Building or whose pets cause unreasonable cleaning to be required. Pets may not be left unattended without the express consent of the Hillwinds Management, and for not more than 2 hours. Pet owners are responsible for any damage caused by pets.

Smoking in any room will incur a $150.00 cleaning fee.

There is a $5.00 fee for a lost key.

There is a safe available at the office for valuables. Management is not responsible for the loss of any valuables from the rooms.

Normal check-in time is 3 pm. Normal check out time is 11:00 am. Late checkout may be subject to an additional fee.

If you will be arriving after 10:00 PM, please call to make arrangements for obtaining your room key!